1. Roles under POPIA
For personal information about your end customers, sites, and job history that you load into SkipDrop, you (the yard / Operator account) are the Responsible Party. BotAndBotty (Pty) Ltd trading as SkipDrop is your Operator (service provider): we process that information only on your documented instructions and as needed to run the Service.
For your own staff accounts and platform billing, SkipDrop is typically the Responsible Party — see the Privacy Policy.
2. What we process for you
- Customer and site contact details, booking and job records, invoices, and payments.
- Driver / vehicle / skip operational data you enter.
- Photos, signatures, and documents attached to jobs.
- Transactional email and SMS you trigger (OTP, invoices, quotes).
3. Our instructions & limits
- We process end-customer data only to provide SkipDrop features you use.
- We do not sell personal information or use end-customer data for unrelated marketing.
- Sub-processors (hosting, email, SMS, payments) are listed in the Privacy Policy §5.
- We apply tenant isolation, encryption in transit, and access controls described there.
4. Deletion & export requests
End customers should contact you first. You may correct or export records in the console. Where you need SkipDrop to delete or anonymise data that the product UI cannot remove (subject to tax retention), email the Information Officer:
Charl Lamprecht — bot@botandbotty.com with the subject line POPIA deletion request, your yard name, and the records concerned.
5. Breach notice
If we become aware of a personal-information breach affecting your tenant, we will notify you without undue delay at your account contact email so you can meet your Responsible Party duties.